You may have received an email recently, claiming to be from Intuit Online. The email claims that you need to update your account by downloading a new “tool” that was created to increase online security. The email targets members of financial institutions, including GHCU, and may even mention Group Health Credit Union by name.

This email is NOT from Intuit, nor is it from GHCU. If you receive an email claiming to be from Intuit or requesting any kind of account information, do not click on the link, and do not provide any personal information. Clicking on the link may infect your computer, and any information you give may be collected to use in identity fraud.

“Phishing” scams usually begin with a message via email, text messaging or instant messaging. Scammers hope to lure victims to a fake website and trick them into giving up personal details which can then be used to perpetrate identity fraud. Phishing scams such as this one have become commonplace, so it’s crucial to know how to protect yourself.

A recent phishing scam from criminals pretending to be a bank actually launches a “live chat” window. Customers, believing they are talking with a bank official, have been persuaded to give up full names, account numbers, birthdates and more.

The best way to avoid phishing scams is never to click on links or respond to emails or texts when you did not initiate the conversation. No reputable institution will ever come to you for personal information—if you have a relationship with them, they should already have the information they need!

For more information on what scams are out there, how to protect yourself or what to do if you feel you may already by a victim, consult the Anti-Phishing Working Group website. This consortium of global business and law-enforcement track malicious activity on the Internet and cell networks and is a useful resource in the fight against cyber crime.

Remember: GHCU will never ask you to disclose personal information on the Internet or by text. If you are ever concerned that an email or text claiming to be from GHCU is not legitimate, do not respond. Instead, visit a branch or call us at 206-298-9394 or 800-562-5515 to verify.

Filed under: Ask GHCU by Shannon